The eNet Systems, Inc. Service Level Agreement
We know that from your perspective, the reliability and dependability of an IT firm is just as important as the firm’s technical competence. It’s often a big step to trust an outside consulting firm with your business’ mission critical data. That’s why eNet Systems, Inc. offers service level agreements to our clients. It’s our way of letting you know that we are serious about IT, we’re serious about helping your business grow, and we’re serious about standing behind our commitment to you.
Here are some sample items that demonstrate our commitments regarding service responsibilities to clients with annual service agreements.
Does your current IT provider put its Service Level Agreement in writing? Do they even have one? Do they live up to their word? If not, you may be ready for eNet Systems. Learn more about our No-Risk Switch.
- Desktop PC Support
Includes end user training, software updates and upgrades, hardware upgrades, new workstation installations and new peripheral equipment installations.
- Server/LAN/WAN Support
Includes administrator/internal guru training, software updates and upgrades, hardware upgrades, new peripheral equipment installations and e-mail and user/group account setup.
- Dedicated Project Manager
Client will be assigned one main contact person at eNet Systems, Inc.
- Priority Response Time for Emergencies
Emergency calls will be responded to within 3 hours during normal business hours. After-hours emergencies will be responded to within 4 hours.